We’re Updating How We Roll Out Software Releases!
At Sympac, we’re always looking for ways to improve how we support you. One of the areas we’ve recently reviewed is how we deliver software updates.
What’s Changing?
Up until now, our updates have been released approximately every six weeks.
These updates included a mix of maintenance improvements and new features. While this approach has worked well for us, we recognise that for our customers, it can make planning a bit tricky, especially when managing internal communications and training.
Starting soon, we’ll be shifting to a clearer and more predictable release timetable!
With prior notice for each release, you’ll always know what’s coming and when.
Leading up to each quarterly release, we’ll provide clear details on what’s included so you can:
- Share updates internally across your business,
- Ask us any questions you have, and
- Get access to relevant eLearning courses and Help Desk support where needed.
We’re here to support you!
This change is part of our ongoing commitment to make your experience with Sympac more straightforward and more transparent.
If you have any questions, we’re just a call or email away.
- Call the Sympac Help Desk on (03) 5649 6200 – our Client Services Team are available from 7am to 8pm EST to assist you.
- Email helpdesk@sympac.com.au
Thank you for being part of the Sympac community — exciting updates are ahead!
Check out our post below to find out about our August Software Release!
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