sympac news
IHG EXPO
The team and I recently attended the IHG Expo in Adelaide, where we hosted Sympac User Group sessions. Huge thank you to the 100+ attendees who joined us!
During the sessions, we highlighted 2024 achievements, discussed our 2025 plans, and showcased new features and enhancements. The key takeouts from our presentation were centered on:
User Group Video Presentation
You can watch the full video of our User Group presentation, and reading below find out about the symlearning courses available that reflect the functions and features we showcased!
IHG User Goup & symlearning courses
The features and functions featured in the User Group session are also readily available on your symlearing dashboards!!
If you are on symlearning and an IHG store the learning pathway will be on your dashboard.Â
If you aren’t yet on symlearning follow this link to find out more and to register www.symlearning.com.au/about/
Welcome to new team members
We were pleased to welcome to the team Nathaly Conlan who has joined the Client Services Team. Nathaly has a background in finance, IT support and teaching IT courses and is a great addition to the Sympac team.
Welcome new stores
Welcome aboard to Brodie Hardware and Normanville Mitre 10 who recenlty joined the Sympac community.
January Software Release
The most recent software release was communicated in 3 parts on the 25th January, the key updates included:
Refer to #1 Software Update for the following updates:
- POS – Till Payment Eftpos tender screen, rounding issues, quotes, cash sales custom formates for invoices updated and enhanced.
- Customers/Debtors – updates to customer enquiry, debtor commision report and sundry sales
- Products – updates to the product alter information tab interface, product reconciliation enquiry and available stock values.
- Creditors – data issue with creditor alpha alterations and creditor Batch Release Hold has been fixed
- Faulty Goods – updates and fixes to claim cancelling and claims notes.
- Payrol – hyperlinks to ATO help documentation added to Payroll PAD screen and fixes to employee searches.
- SVOS – system updates to critical and non critical can now be captured.
- System – import of creditor master data to Table Magic errors resolved.
Significant enhancements:
- Purchase Order – comments and instructions hae now been expanded to include more information and flows through to the end purchase order; refer to #2 Software Update
- Purchase Ordering – average cost update when placing a product with no stock on hand has had significant enhancements; refer to #3 Software Update
You can find out more by visiting our News Blog on your Sympac desktop or click below to view more
symlearning news
Latest Statistics
Courses
Completed
Active
learners
Courses
Available
Hours of
Learning
New symlearning Courses
We’ve released several new courses to the symlearning platform recently; these courses are all automatically added to your learning dashboard under the corresponding learning pathway folder.
- Freight Recovery Function (Inventory Courses Folder)
- Creditor/Supplier Maintenance Screens (Creditors/Suppliers Courses Folder)
- Creditor/Supplier Release/Hold Invoices for Payment (Creditors/Suppliers Courses Folder)
- Creditor Reporting (Creditors/Suppliers Courses Folder)
- Invoice Batching (Creditors/Suppliers Courses Folder)
- Stocktake with SympacGO (Stocktake Courses Folder)
Updated symlearning Courses
We’ve also updated some courses to reflect additional feature enhancements or functionality changes.
Debtors (Trade/Customer Accounts) Courses Folder
The courses listed below have had a full refresh to reflect the name change of “Till” to “Nuvei” together with additional detail inserted to further enhance your learning about each of these areas of your sympac system, specifically around the Pay By Links and Registered Card Payments sections of the courses.Â
- Debtors Letters
- Debtor Dashboard
- Setup & Processing of Smarter Payment Options
- Smarter Payment Options & Debtor Management
The courses below have only had some minor language changes
- Bank Import & Allocations (Tills & Banking Courses Folder)
- Annual Stocktake (Stocktake Courses Folder)
Courses due for release in the coming month
Our build pipeline for new courses this year is in excess of 50 new microlearning courses and 20 new fully courses! The courses listed below are currently under development and due for release very soon – stay tuned to our news blog on your sympac desktops and we will let you know when they are released.
- Sales Analysis Reporting micro course
- Reason Reporting micro course
- Over Credit Limit Function micro course
- Creditor Invoicing micro course
- Creditor Reconciliations micro course
- Pricing and Discounts full course
- Creditors/Suppliers full advanced course
- Debtors/Account Customers full advanced course
Have a suggestion or feedback about symlearning? That’s great, your feedback helps us to further enhance and refine our symlearing offering, please fill in the form below.
Glenn Watkinson
Chief Executive Officer
Sympac Solutions Pty Ltd
20th February 2025
Have a suggestion?
Do you have an idea for a software function or feature that will benefit your store? We’d love to hear from you! Drop us a line below and one of the team will be in touch.
Register for symlearning
Fill out the form below so that we can get you and your team ready for symlearning in 2025!
